These Terms of Sale set out important information and condition regarding your purchases of products from our website www.victorusbeauty.com.
If you have any questions about these Terms of Sale, please contact us at firstname.lastname@example.org or 02079936341 before ordering. If you do not wish to accept them, we must ask that you to not order products from this Website but through the phone.
We will not necessarily keep a copy of these Terms of Sale specifically in relation to your order. We therefore recommend that you print and retain a copy of these Terms of Sale for your records.
Victorus lashes is committed to the highest level of privacy for our customers that is why we have established an Internet policy. We would like to be aware of our policy regarding the information you share with us on our website.
We strongly believe in protecting confidentiality and security of your information. Every customer information is strictly confidential. All information collected will be kept confidential and will not be sold, duplicated or used for any other purpose. We will only use them to process and deliver your order, to answer your inquiy, or to notify or to notify you by email regarding your order.
Using or visiting our website www.victorusbeauty.com represents an acceptance by the customer of the Victorus website Policy. All reserves the right at any timme to change, modify, or update the content of our website (including product images, descriptions, prices, etc...) effective immediately upon posting on the website. Customer confirms his or her acceptance of the changes, modifications, or an updates by using/shopping at our website.
Please check this page of the site periodically.
Victorus lashes understand how important the security is to you and must protect your personal information when you shop with us online. We use and recommend mainly PayPal to our customers as it is the most secure way to do an online payment.
PayPal is an email payment service that enables any consumer with an email address to securely and conveniently send and receive payments online. Industrial level 128-bit SSL (Secure Sockets layer) technology will be used to protect the security of your credit card and personal information by encrypting your personal information you provide during the checkout process so that it cannot be read as it travels through the internet.
Once your payment has been processed, you will be directed to a final confirmation screen on the Website displaying the details of your order.
The contract between us is not formed until we have acknowledged acceptance of your order. This means that we will not be obliged to supply products until then.
PLACING AN ORDER
When you submit an order, you are offering to purchase products from us at the prices indicated on the Website.
All orders for products from the website must be placed using the shopping basket.
Once you are ready to submit the order, you will be taken to a secure website operated by our provider of on-line payment facilities where you can enter your payment information.
If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are despatched.
PRICES AND PAIEMENT
Prices for products are quoted on our website. We regularly check prices but the website contains a large number of products and despite our best efforts it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of the order process so that a product’s correct price will be stated at the point when you are asked to make payment.
We reserve the right to change prices for products at any time, but changes will not affect your orders which we have already accepted.
The prices on the website include all taxes, including VAT (where applicable).
Payment must be made in British pounds (sterling) upon the submission of your order. We may withhold the products and/or cancel the contract between us if payment is not received from you in full in cleared funds.
To optimize your online shopping experience, like most websites with shopping carts, we use a feature on your web browser called "cookie". It is a type of data collecting technique to enhance the viewing experience or collect session information. Cookies are small pieces of data (~1 to 4 KB) that a website stores on your computer's hard drive for record-keeping purposes and to store individual settings such as your purchases added to the shopping cart.
Remember, cookies are totally safe and cannot read your hard drive or gather information from your computer.
To use shopping carts on our website, you need to enable the cookies feature of your web browser. If you choose to disable the cookies feature of your web browser, you may not be able to place an order with Victorus Lashes.
These non-personally identifiable information cookies do not track personal information about you. They are used to serve interest based targeting ads based on your previous browsing history on our site. For example, if you have been viewing our site about False Eyelashes, you may see False Eyelashes advertisements when viewing a non-related site, such as on a site about beauty/makeup.
SHIPPING / DELIVERY POLICY
For a delivery in the UK
· We deliver to addresses in the United Kingdom, including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands, the Channel Islands.
· Orders are usually processed and shipped within 24 hours of payment (excluding weekends and holidays)
· We aim to dispatch all order the same working day if ordered before 4.30pm and guaranteed for next day delivery.
· Orders place on Friday will be delivered the following Monday (otherwise please ask for Special delivery guaranteed)
· For a delivery guaranteed the next day: Call us and ask a special delivery guaranteed by 1pm the next day. The delivery will be charged £14.99.
· For a standard shipment, we are using the service type Royal mail tracked 24/48. To ensure safe delivery, all are shipped with Delivery Confirmation (Signature). The delivery is charged £5.50. An ‘Order Confirmation’ and ‘Order Dispatched’ email will be sent to the email address provided during the ordering process.
· Unless there are exceptional circumstances outside our control, all products will be delivered within 3 working days of the date of your order. As a general guideline, please allow 2-3 working days for Royal Mail. If your order is not received within 3 days, please do not hesitate to contact us on 0207 993 6341.
For further details on our shipping methods, rate, or for any other details, please contact us on the 0207 993 6341 or let us a message on https://www.victorusbeauty.com/contact_us.php
For an international shipment
· Other International shipment are charged £23.99.
· For international delivery we are using different companies like UPS, DHL, DPD or FedEx.
· For international orders please allow 7 to 10 working days for delivery.
FREE DELIVERY OVER £150 ORDER
You will automatically take full advantage of free shipping with Victorus lashes for any order over £150. Shipping charges will be automatically deducted at checkout.
Once signed for at your delivery address, responsibility of ownership of the delivered product is then yours. Victorus Beauty is not responsible/liable for any Royal Mail error during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time.
REFUND / EXCHANGE POLICY
We offer an unbeatable shipping and refund policy for all our products, we are promoting a 100% Satisfaction guarantee on everything we sell.
Victorus carries only fine quality merchandise. If your order does not exceed your expectations, we will refund the amount for all unused, unopened merchandise from your order, less shipping and any PayPal/Credit Card processing fees (if applicable).
Refund requests must be made within 30 days from receipt of merchandise. If a discount was applied to the price you paid for the product, we will only refund the actual amount you paid.
We do our best to ensure that all products shown on this website are available to order. However, if any item that you had ordered is out of stock or no longer available an email will be sent to you notifying you that the item is out of stock along with its expected shipping date. You will have two options:
1/ Your order will be placed on our backorder list, and mailed to you as soon as it arrives (takes approximately two to three weeks).
2/ You may request a cancellation of your order with a total refund.
After receiving this e-mail, we will contact you first and ask if you wish to proceed.
If you received incorrect items or damaged products due to our mistake, we will proceed to an exchange. We will pay for the postage for shipping the exchange items back to you. We will send you back the right reference as well as the sticker needed to send us back the wrong unused, unopened item free of charge.
Note: due to FDA sanitary regulations, we are unable to accept return on any OPENED or USED eyelash adhesive and after care products.